Reference

How We Protect Your Legal Rights

When you open an account with us, your personal data, payment details and withdrawal requests are governed by clear terms that reflect where local law permits.

Data encryption on all transactionsAccount verification for withdrawals24/7 legal support channelsTransparent policy framework
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syair sakuratoto How We Protect Your Legal Rights
REACH OUR LEGAL TEAM

How to Contact Us About Policy Questions

Team online

Email Support

Send legal inquiries to [email protected]. We respond within 24 hours on weekdays. Include your account ID and a clear description of your concern. Responses include next steps and relevant policy excerpts.

Live Chat (24/7)

Open the chat window in the bottom right of your account lobby. Our support team handles account access requests, data deletion inquiries and policy clarifications. Available every day, peak response time under 3 minutes during business hours.

Phone Line

Call +62 21 5555 8899 Monday to Friday, 9 AM to 9 PM Jakarta time. This line handles urgent account lockouts, payment disputes and policy interpretation. Outside business hours, leave a voicemail and we'll return your call within 4 hours.

DATA SECURITY PRACTICES

How We Safeguard Your Information

Encryption Standards

All deposits via DANA, OVO, GoPay and QRIS use TLS 1.3 encryption. Your password is hashed with bcrypt; we never store it in plain text. Account login requires two-factor authentication if you enable it. Payment confirmations are logged and matched against your withdrawal requests in real time.

Data Retention Policy

We keep your account data for three years after closure to comply with financial reporting rules. Transaction records are retained for audit purposes. You can request deletion of non-essential personal details at any time; core transaction logs stay for legal compliance. Your request is processed within seven working days.

Account Access Control

You control who can access your account through device management. View all active sessions in your account settings. Log out from any device remotely. If you suspect unauthorized access, contact support immediately and we'll review login logs from the last 90 days and lock your account until verified.

Withdrawal Verification

Before any withdrawal reaches your DANA, OVO, GoPay or QRIS wallet, we verify your identity using the payment method registered on your account. High-value withdrawals (over Rp 10 juta) require email confirmation. This process protects you from unauthorized transfers and fraud.

Dispute Resolution

If you report a transaction error or unauthorized charge, we investigate within 14 days. You'll receive updates every 3 days. We review payment logs, device records and account activity. Once resolved, you'll see the outcome and next steps in writing via email.

Right to Be Forgotten

You can request complete account deletion by submitting a form through your account settings. Non-transaction data is removed within 30 days. Core payment records stay for legal reasons but are de-identified after three years. This right applies where local law permits.

Your Policy Questions Answered

We collect your name, email, phone number, date of birth, address and payment details (DANA, OVO, GoPay or QRIS account info) when you open an account. We also log your login history, device type, IP address and betting activity. This data is used to verify your identity, process withdrawals and prevent fraud. You can see and update most of this in your account settings.

We retain core account data for three years for legal and tax compliance. Transaction records stay longer for audit purposes. Personal details like your phone number and address can be deleted upon request within 30 days. If you request deletion, financial records tied to tax reporting are kept but de-identified after three years.

Yes. Submit a data access request through your account settings or email [email protected]. Include your account ID and full name. We'll compile your complete data file — account details, transaction history, login logs and support correspondence — within 7 working days and send it as a downloadable file.

Contact our support team immediately via chat or email with your account ID and withdrawal reference number. We'll freeze your account if needed and trace the transaction on DANA, OVO, GoPay or QRIS. We investigate within 14 days and recover funds where possible. You'll receive updates every 3 days until resolved.

We check your identity using the payment method on file. You must confirm your withdrawal via email. Withdrawals over Rp 10 juta require additional verification steps. Most withdrawals to DANA, OVO, GoPay or QRIS clear within one business day if submitted before 5 PM Jakarta time. High-risk requests are manually reviewed.

You can request permanent deletion through your account settings. Non-essential personal data is removed within 30 days. Transaction records and login history tied to financial reporting must be kept by law for three years but are de-identified. Your deletion right applies where local law permits. Confirm the request via email for security.

Reach our legal support team at [email protected] (response within 24 hours), via 24/7 live chat in your account lobby, or call +62 21 5555 8899 Monday–Friday 9 AM–9 PM Jakarta time. Include your account ID and a clear description. We'll review your concern and provide a written response within 14 days.

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